Frequently Asked Questions

Aralio is an online tutoring marketplace where Parents arrange one-on-one tutoring sessions with independent Tutors. Parents manage everything: the Student profile, booking requests, Credits, and messages.

Sessions take place through Aralio’s platform using approved video sessions, and payments are handled with Aralio Credits.

No. Students do not create their own accounts. You, the Parent, hold the account and manage a Student profile for each child.

Aralio is designed around child safety and privacy. An adult Parent controls what information is shared, which Tutors can see it, and every booking and payment.

Tutors receive only the information they need for an accepted or active booking.

Every Tutor submits a profile and supporting credentials. Aralio reviews these before the Tutor can be publicly discovered or receive bookings.

Approval checks are described in the Community and Child Safety Standards and the Tutor Provider Agreement.

No. Verification and approval mean the described checks were completed — not that Aralio guarantees a Tutor’s services or results.

Parents should still review Tutor profiles, credentials summaries, and reviews, and stay reasonably involved in sessions.

Add what helps a Tutor prepare well: first name, approximate age or grade level, subject needs, and useful learning context.

Avoid unnecessary sensitive details. Share sensitive information only when it genuinely helps the tutoring and only through the protected fields.

Yes. Student profiles include protected fields for learning needs and support notes. These fields are kept out of public search and are shared with a Tutor only on a need-to-know basis for accepted or active bookings.

Only you and authorized Aralio personnel can see protected Student fields. A Tutor sees them only for an accepted or active booking with your child.

Sensitive information is never shown in public Tutor search or listings.

No. All messaging on Aralio happens between adult account holders — the Parent and the Tutor. Direct Student–Tutor contact outside the Parent-managed workflow is not allowed.

Browse approved Tutors for the subject you need, choose a session length and time, add a short note for the Tutor, and submit the booking request.

Your Credits are not charged at request time. The request waits for the Tutor’s response.

The booking becomes confirmed for the agreed time, a private message thread opens with the Tutor, and a session is scheduled with a join link that becomes available around the session time.

Aralio sets aside (reserves) the exact session price from your wallet. Reserved Credits are held for that booking — they are not yet gone, and they are not available for another booking.

Credits are captured — moved from reserved to spent — when the session is marked completed. If the booking is cancelled while it can still be cancelled, the reserved Credits are released back to you instead.

You are notified, the request closes, and nothing is charged. Any Credits that were set aside are returned to your Available Credits.

Applicable cancellation and Credit rules are shown in the booking flow and published Aralio policies. If a booking needs review, Aralio Support may review the circumstances and transaction history, and Credits may be returned to your wallet.

End the session if needed, then contact Aralio Support with your booking reference. Applicable cancellation and Credit rules are shown in the booking flow and published Aralio policies; if a booking needs review, Aralio Support may review the circumstances and transaction history.

Yes. Contact Aralio Support and include your booking or transaction reference. Support can review the booking, messages, and your Credit transaction history.

Yes — you can request a review. Where a refund is approved, Aralio returns the Credits to your wallet as a separate refund entry; the original charge is not edited or erased.

A refund is recorded as a new entry that adds the same amount back to your wallet. For example: session charge −500 Credits, approved refund +500 Credits.

Aralio keeps both entries so your transaction history stays accurate and auditable.

Yes. After a completed session you can leave one review per booking. Reviews are published after Aralio moderation, and Tutors can publicly reply.

Session recording is not enabled by default on Aralio. Recording or publishing a session requires proper notice and legally valid authorization and consent.

No. Requests for private contact details, social accounts, or off-platform communication with a Student are not allowed and are taken seriously. Please report them to Aralio.

No. All payments go through Aralio Credits. Off-platform payment is not allowed — it removes the protections and records that keep sessions safe and accountable.

Adults who can provide the identity, qualification, and background credentials Aralio requires for the subjects they want to teach, and who accept the Tutor Provider Agreement.

No. Your profile and credentials are reviewed first. Only approved Tutors become publicly discoverable and can receive bookings.

No. Approval makes you discoverable. Bookings depend on Parents choosing you for their subject, schedule, and needs.

No. Credentials are stored privately for verification and review. Parents see only the summary on your public profile — never the documents themselves.

Keep your credentials current. Aralio may ask you to renew an expired credential, and may pause discovery of your profile until it is updated.

You confirm you will deliver the session yourself, at the agreed time and length, at the confirmed price, through the Aralio session workflow — and that you have read the Parent’s notes and can meet the Student’s needs.

No. The price is confirmed when the booking is accepted, and the reserved Credits match it. Changing your rates affects future bookings only.

No. Substitutes and unapproved third parties are not allowed. The booked Tutor must deliver the session personally.

Tell the Parent through Aralio messaging and contact Aralio Support as early as possible. Applicable cancellation and Credit rules are shown in the booking flow and published Aralio policies; Aralio Support may review the circumstances and transaction history.

Note what happened and contact Aralio Support with the booking reference. Applicable cancellation and Credit rules are shown in the booking flow and published Aralio policies; if a booking needs review, Aralio Support may review the circumstances and transaction history.

No. All communication goes through the Parent-managed thread on Aralio. Private or off-platform contact with a Student is strictly prohibited.

No. All payments must go through Aralio Credits. Asking for off-platform payment is a serious violation of the Tutor Provider Agreement.

Session recording is not enabled by default. Recording requires Aralio authorization and legally valid notice and consent — never record on your own initiative.

You keep ownership of the original materials you create. Sharing them on Aralio gives Aralio and the Parent the limited permissions described in the Terms — nothing more.

Use it only for the booking it was shared for, keep it confidential, and do not store it on personal devices or accounts after the booking ends.

Report it to Aralio immediately through the reporting flow. If a Student is in immediate danger, contact the appropriate emergency or child-protection authority first.

Yes. Aralio may suspend, re-review, or remove a Tutor account for safety, compliance, or quality reasons, as described in the Tutor Provider Agreement.

Credits are Aralio’s in-platform value for paying for sessions. You load Credits to your wallet, and session prices are shown in Credits.

No. Credits are a prepaid in-platform balance for booking sessions — not currency, securities, or a deposit account.

Total Credits is everything in your wallet. Reserved Credits are temporarily set aside for active bookings. Available Credits is what you can spend on new bookings.

Example: Total Credits 1,000, Reserved Credits 300, Available Credits 700. The 300 reserved Credits are held for confirmed sessions and return to Available if a booking is cancelled.

When a Tutor accepts your booking, the exact price is reserved from your wallet. The money stays yours but is locked to that booking until the session is completed or the booking is cancelled.

Capture is when reserved Credits become the actual session charge — this happens when a session is marked completed.

Release returns reserved Credits to your Available balance — for example when an eligible booking is cancelled before the session is completed.

A refund returns Credits after a session was already charged. It is recorded as a new, separate entry in your history: session charge −500 Credits, approved refund +500 Credits.

The original entry is never edited or removed, so the history stays accurate.

Every Credit movement is recorded as an entry that is never edited or deleted. This keeps balances verifiable and disputes reviewable — for everyone’s protection.

No. Credits belong to the Parent wallet they were loaded to and cannot be sent to another user.

No. All session payments go through Aralio Credits. Direct payment to a Tutor is not allowed.

Applicable cancellation and Credit rules are shown in the booking flow and published Aralio policies. If a booking needs review, Aralio Support may review the circumstances and transaction history.

Aralio Support reviews the booking details, messages, and Credit transaction history, then applies the published policies. You will receive the outcome, amount, method, and a ledger reference.

Students never hold accounts; Parents control profiles, bookings, and messages. Tutors are checked before discovery, messaging stays on-platform between adults, sessions use approved video, and sensitive Student data is protected by strict access rules.

Protected Student fields are visible only to the Parent and authorized Aralio personnel — and to the Tutor only for an accepted or active booking. They are never public.

Yes, in limited situations. Aralio may review messages for support, safety, moderation, privacy, fraud, disputes, or legal compliance, as described in the Privacy Policy.

No. All Parent–Tutor messaging happens inside Aralio and stays connected to a booking. Private Student contact is prohibited.

No. Session recording is not enabled by default. Any recording requires proper notice and legally valid authorization and consent.

Use the reporting flow in the app or contact Aralio Support with the booking reference. If someone is in immediate danger, contact emergency services first.

Aralio Support reviews the booking, messages, and transaction history, and applies the published policies to reach an outcome. All parties receive the outcome and the Credit actions taken.

No. Opening a dispute simply asks Aralio to review. Outcomes depend on what the review finds.

Yes. Aralio may suspend or restrict accounts to protect Students, users, or the platform, as described in the Terms and Safety Standards.